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Glassdoor denver encore electric2/28/2024 ![]() 3-5 year of audio-visual experience is required.3-5 years of customer service or hospitality experience is preferred.Participates in physical inventory count processes as requested.Leads the team in proper security, storage, transportation, and maintenance of equipment.Performs preventative maintenance on equipment to keep it presentable and in good working condition.Attends venue meetings as needed (example = banquet event orders or pre-event conferences).Works with team to establish coordinated communications for the management of events.Ensures the equipment sheets are updated and properly completed.Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment.Models and reinforces a positive working environment centered around company values.Assists in training technicians on all floor activities and on hotel and Encore service expectations. ![]() Understands and fosters the hotel/client relationship.Monitors events and checks in on customers throughout the day.Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.Maintains a positive relationship with all clients through effective communication.Provides excellent service and strives to exceed the expectations and needs of internal and external customers.Ensures equipment is secure from theft and/or damage when in use.Complies with all Company security and safety measures.Troubleshoot technical issues and resolve problems quickly as they arise.Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment as listed in the technical qualifications section.This position reports to the DET, DOO, or Operations Manager. This role may also participate in location administrative duties in support of onsite operations and for career development. The Technical Supervisor directly leads the technical team to ensure operational efficiencies and customer satisfaction. The Technical Supervisor leads floor operations with a focus on customer service, staff leadership and development. The approximate hourly range is based on skills & experience $22.97-$27.19 per hour.
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